Refund Policy

1. Summary

• You can request a refund within 14 days of the purchase date for any Premium or Crystal purchase.
• Premium bought with Paddle is a subscription that renews automatically at the end of each period and can be cancelled at any time. Premium bought with PayTR is a one-time purchase and does not renew automatically.
• The 14-day refund right also applies to each subscription renewal payment.
• Refunds are made to the payment method you used (card, etc.).
• You can request a refund through Paddle or by emailing [email protected].

This Refund Policy applies to all Paid Product purchases on TRManga (trmanga.com), operated by Moteze Software, LLC, and forms part of our Terms of Service.

2. 14-Day Refund Right

For any Premium plan or Crystal pack you purchase, you can request a refund within 14 calendar days of the purchase date, without having to give a reason. If your request reaches us or Paddle within this period, your right to a refund is preserved even if the refund is completed after the 14 days.

We will still review requests received after the 14-day period in cases such as a technical problem, the product never being added to your account, a duplicate payment or an incorrect charge, and we will refund requests we find justified.

This policy does not limit any rights you have under the mandatory consumer laws of your country.

3. Premium Refunds

• If you request a refund within 14 days of the purchase date, we refund the full amount you paid for the Premium plan.
• When a refund is made, the period of the refunded plan is deducted from your Premium time. If your Premium time consists only of the refunded plan, your Premium membership ends and Premium benefits (ad-free reading, GIF profile picture, Premium badge, extra lists, etc.) are removed.
• If you added Premium on top of a previously purchased plan, only the period of the refunded plan is deducted; remaining time from earlier purchases is not affected.
• Premium time obtained with Crystals is not refunded in money, because no money is paid in that transaction. A refund of the Crystal pack you used to buy those Crystals is governed by the section below.

4. Crystal Refunds

• If you request a refund within 14 days of the purchase date, we refund the full amount you paid for the Crystal pack.
• When a refund is made, the amount of Crystals credited by the refunded pack is deducted from your balance.
• If you have spent some or all of the Crystals from that pack, the refund is still made; however, items obtained with the spent Crystals are taken back from your account. This means Premium time obtained with those Crystals is shortened or removed, profile frames you bought are removed from your account, and your balance is adjusted accordingly.
• Crystals you sent to another user through the gift feature are treated as spent. In the event of a refund they are not taken back from the recipient; the Crystal amount of the refunded pack is deducted from your balance.
• If your balance does not cover the amount to be deducted, your balance is set to zero and items obtained with Crystals are removed up to the difference. You will never be asked to pay anything extra because of a refund.

5. How to Request a Refund

You can request a refund in either of the following ways:

1. Through Paddle: for orders paid with Paddle, use the link in your order confirmation email or look up your order at paddle.net. Paddle handles refunds as the Merchant of Record for all our orders.
2. By emailing us: write to [email protected] from the email address registered to your account. Include your username, your order number (or the payment date and amount) and the product you want refunded. Giving a reason is not required, but telling us about any problem you had helps us improve the Service.

6. Refund Processing and Timing

• We usually respond to refund requests within 2 business days.
• Approved refunds are made to the payment method you used (card, etc.). Refunds are not made to another account, another payment method or as Crystals.
• How long it takes for the refund to appear depends on your bank or card issuer; it usually appears within 5 to 10 business days after approval.
• For orders paid with Paddle, the refund is issued by Paddle, and you will receive updates about the refund from Paddle by email.
• The refund amount is the full amount you paid, including any taxes charged at checkout. Currency conversion differences applied by your bank or card issuer are outside our control.

7. Auto-Renewal and Cancellation

Premium bought with Paddle renews automatically at the same price at the end of the period you chose (1 month, 3 months or 12 months), and the renewal fee is charged by Paddle to your saved payment method. You can cancel at any time:

• Click "Manage subscription" on the Premium page and cancel the subscription on the Paddle page that opens.
• Or find your order at paddle.net using your payment email and cancel the subscription there.

After you cancel, you will not be charged again and your Premium access continues until the end of the period you have paid for. If you cancel after a renewal payment, you can also request a refund for that renewal within 14 days of the renewal date.

Premium bought with PayTR and all Crystal packs are one-time purchases; they do not renew automatically and no recurring payments are taken from your card. When your Premium time ends, your membership simply expires.

8. Technical Issues and Incorrect Charges

• If your payment succeeded but the product was not added to your account, we will first try to add it. If you prefer, you can get a full refund instead.
• If you were charged more than once for the same order, all duplicate charges are refunded regardless of the time elapsed.
• If you believe a payment was made from your card without your authorization, email [email protected] immediately. We will review and refund the payment and take the necessary steps to secure your account.

9. Chargebacks

If you have a problem, please contact us before filing a chargeback with your bank; refund requests are resolved much faster. When a chargeback is filed for a payment, the related Premium time or Crystal balance may be removed from your account while it is under review. Unjustified or abusive chargebacks may lead to suspension of your account under our Terms of Service.

10. Preventing Abuse

The refund right should be used in good faith. If we detect behavior that clearly abuses the refund system, such as repeatedly buying and refunding the same product, we may restrict the account from purchasing Paid Products in the future. This does not mean a valid refund request will be refused; the restriction applies only to future purchases.

11. Orders Paid Through PayTR

Transition notice: Until the Paddle checkout is enabled on the Service, some payments are processed by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. ("PayTR") on behalf of Moteze Software, LLC. For orders paid through PayTR, customer support and refund requests are handled directly by us at [email protected], under the same Refund Policy.

All provisions of this Refund Policy apply equally to orders paid through PayTR. For these orders, send your refund request to [email protected]; the refund is issued directly by us to the card you paid with.

12. Contact

For questions about refunds: